An appointment can be cancelled or rescheduled no later than 24 hours before the planned treatment; otherwise the sessions will be invoiced. We also understand people sometimes have a family emergency and we will not be unreasonable in such situations. For appointments to be booked in the next 24 hours, please contact us directly on WhatsApp +65 9784 4889 or email us at [email protected].

We try our best to keep our waiting times as short as possible. In rare cases, longer waiting times of up to 30 minutes may occur. This is because certain sessions cannot be stopped within a process. In return we promise you to take as much time as you need in your session as well.

• The primary task of the counsellor/therapist/coach (hereafter ‘therapist’) is to evaluate the client’s presenting problems and issues and together with the client explore avenues whereby they can be resolved. The role of the therapist is that of a guide and facilitator only. The final selection of those avenues will to be left to the client. The therapist plays no role and neither will she actively involve in the client making such decisions, which the client thinks best suit his/her condition.
• During the course of the sessions there may be issues discussed which can be emotionally hurtful, distressing and upsetting and the client has to understand that these may be part of the therapeutic process to resolve the presenting problems.
• Whatever information, communications exchanged between the therapist and the client and records kept shall be kept in strict confidence and that it shall not be divulged to any third parties without the written consent of the other party. However those information may be divulged to third parties under the following conditions:
• When the therapist makes an assessment of a foreseeable suicide risk;
• When the client acknowledges ongoing instances of incest, rape, abuse of a child, elderly or disabled person;
• When counseling information is subpoenaed by a court and/or the Ministry of community Development, Youth and Sports or by any other governmental authorities;
• When the client reveals his/her intention to commit a crime or when he/she can be accurately assessed as being a danger to self, others or society.
• The client has also been informed that, if necessary, other parties may be required to be interviewed. This however shall be done only with prior consultation with and with written consent and permission from the client.
• The therapy treatment is to be viewed complementary to whatever medical treatment and care the client may be currently undergoing. The counselling/therapy/coaching session is not meant to replace any medical treatment and care the client is currently undergoing.
• It is to be understood that if during the course of the sessions referrals to professional medical treatment is deemed necessary or desirous, the therapist will advise the client to do so. The client is also advised that he/she should seek medical attention immediately if his/her condition requires medical advice at any time.
• Recordings both in audio and visual of the counselling/therapy/coaching sessions may be deemed necessary and if this is needed then the therapist shall indicate the intention to the client prior to implementing the procedure and obtain the client’s written consent.
• Clinical Supervision – the client is made aware that all therapists undergo clinical supervision as part of their professional development. Supervision may involve anonymous case studies, audio/videotaping of sessions and direct observation by supervisors and co-workers. The client understands that supervision allows for instruction and/or supervisor input to ensure the highest quality services possible to the client and the client therefore permits such supervisory procedures. The client also understands that all the audio/videotapes are kept in locked cabinets and they are strictly for training purposes only. All tapes are routinely erased not more than six months from the time of taping.
• Evaluation and Research – the client is made to understand and agree to participate in any counseling evaluation and/or counseling research.
• While the therapist will, within his/her professional skills and competence, take reasonable care and consideration for client’s general mental and physical well-being and work out a most appropriate course of counseling/therapy/coaching treatment for the client in the circumstances of the client’s condition, Counsellingconnectz (registered as 2plus Consulting Pte Ltd) and/or the counsellor/therapist/coach www.counsellingconnectz.com cannot be held liable or responsible should the desired outcome not materialized and/or fulfill the client’s expectations.
• The client has been made to understand that the counselling/therapy/coaching session only tries to mitigate or lessen the client’s presenting problems/issues within known counseling/therapeutic regime. Any counselling/therapy/coaching program offered herein is not a guarantee or warranty for any cure of the client’s condition.
• It is an established and accepted ethical practise that counselling and psychological therapy sessions be conducted on a face-to-face methodology. However under the current COVID19 situation, you agree that the sessions be done through electronic means such as Skype, Face Time, WhatsApp and/or Zoom. You are therefore made aware that total confidentiality cannot be assured or guaranteed and that you have unconditionally agreed not hold Counnsellingconnectz (registered as 2plus Consulting Pte Ltd) and/or the counsellor/therapist/coach legally responsible should such breach in confidentiality occur.